Customer Satisfaction Survey
Customer Satisfaction
1. How long have you been dealing with Tuffwear?
*
Less than six months
Six months to a year
1 - 2 years
2-5 years
5 years plus
2. What is your job title or Level?
*
Group Manager
Senior Manager
Specialist
Senior Officer
Officer
Other
Other
3. Which of the following products have you purchased from Tuffwear before? (Please select all that apply.)
*
Shirts
Trousers
Boots
Jackets
Consumable PPE Products
Other (please specify)
4. How would you rate the quality of our products?
*
Very high quality
High quality
Standard quality
Low quality
Very low quality
Other (please specify)
5. Compared to our competitors how does our quality rate?
*
Much better
Better
About the same
Worse
Much worse
Please advise
6. How would you rate the value for money of our products?
*
Excellent
Above average
Average
Below average
Poor
Other (please specify)
7. How responsive have we been to your questions or concerns?
*
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Examples (please specify)
8. How likely are you to purchase any of our products again?
*
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9. How easy is the Tuffwear website to use?
*
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Other (please specify)
10. How often do you use the Tuffwear Online Tool?
*
Always
Usually
Sometimes
Rarely
Never
11. If your a manager, how would you rate the online reporting tools?
*
Extremely useful
Very useful
Somewhat useful
Not so useful
I never use these tools
Comments
12. Is there anything Tuffwear can do to make the online system better?
*
A great deal
A lot
A moderate amount
A little
None at all
Please specify suggestions
13. Is there anything Tuffwear can do to make our service better?
14. Overall, how satisfied are you with Tuffwear?
*
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not satisfied at all
Other (please specify)
15. Do you have any other comments, questions, or concerns?
If you are human, leave this field blank.
Submit