Customer Satisfaction Survey
Customer Satisfaction
If you are human, leave this field blank.
1. How long have you been dealing with Tuffwear?
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Less than six months
Six months to a year
1 - 2 years
2-5 years
5 years plus
2. What is your job title or Level?
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Group Manager
Senior Manager
Specialist
Senior Officer
Officer
Other
Other
3. Which of the following products have you purchased from Tuffwear before? (Please select all that apply.)
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Shirts
Trousers
Boots
Jackets
Consumable PPE Products
Other (please specify)
4. How would you rate the quality of our products?
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Very high quality
High quality
Standard quality
Low quality
Very low quality
Other (please specify)
5. Compared to our competitors how does our quality rate?
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Much better
Better
About the same
Worse
Much worse
Please advise
6. How would you rate the value for money of our products?
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Excellent
Above average
Average
Below average
Poor
Other (please specify)
7. How responsive have we been to your questions or concerns?
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Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Examples (please specify)
8. How likely are you to purchase any of our products again?
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Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9. How easy is the Tuffwear website to use?
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Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Other (please specify)
10. How often do you use the Tuffwear Online Tool?
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Always
Usually
Sometimes
Rarely
Never
11. If your a manager, how would you rate the online reporting tools?
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Extremely useful
Very useful
Somewhat useful
Not so useful
I never use these tools
Comments
12. Is there anything Tuffwear can do to make the online system better?
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A great deal
A lot
A moderate amount
A little
None at all
Please specify suggestions
13. Is there anything Tuffwear can do to make our service better?
14. Overall, how satisfied are you with Tuffwear?
*
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not satisfied at all
Other (please specify)
15. Do you have any other comments, questions, or concerns?
Submit